Privacy Policy

Last updated: Oct 9, 2025

This Privacy Policy explains how MentionMetrix (“we”, “our”, “us”) collects, uses, and protects your information when you use our website and services.

Quick summary

• We store basic account info (email, name) and your usage.
• Payments may be handled by third-party processors (card and/or crypto); we don’t store full card numbers.
• You can request access, deletion, or export of your data by emailing info@mentionmetrix.com.

Information we collect

• Account details: email, password hash, display name.
• Usage data: searches, filters, pages viewed, basic device info, timestamps, approximate location derived from IP (for security/abuse prevention).
• Billing data: limited payment metadata from our processors (e.g., payment status, processor invoice/tx ID). We do not store full card numbers or private keys.
• Cookies & local storage: session, auth, preferences, and analytics.

How we use information

• Provide and improve core features (search, filtering, mentions per speech, exports).
• Authenticate you, secure the service, prevent fraud/abuse, and enforce our Terms.
• Process payments, issue invoices/receipts, manage subscriptions/credits.
• Communicate with you about product updates, billing, support, and service notices.
• Perform analytics to understand feature usage and improve performance.

Cookies & tracking

We use necessary cookies for authentication and security, and optional analytics cookies to measure usage and improve the product. You can control cookies in your browser settings. If you block essential cookies, some features may not work.

How we share information

We don’t sell your personal data. We share data with vendors who help us operate the service (hosting, storage, analytics, payments, email), strictly for our purposes and under appropriate agreements. We may disclose information if required by law, to protect our rights, or in connection with a merger/acquisition.

Data retention

We retain personal data for as long as you have an account or as needed to provide the service. We may retain certain records for longer when required for legal, accounting, or security purposes. You can request deletion of your account data at any time.

Security

We use reasonable administrative, technical, and physical safeguards to protect your data. No online service can guarantee absolute security. Please use a strong, unique password and keep your credentials safe.

Your rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise these rights, email us at info@mentionmetrix.com. We’ll verify your request and respond in a reasonable time.

International data transfers

We may process and store information in countries other than where you live. When we transfer data, we use appropriate safeguards as required by applicable laws.

Children’s privacy

Our service is not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. We’ll change the “Last updated” date above and, when appropriate, notify you by email or in-app.

Contact

Questions or requests? Email info@mentionmetrix.com.